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Problem switching PAYG phone Nr to my new contract

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mirceadorel
Explorer

‎08-04-2021 07:38 PM

Hi all !

I am on PAYG customer, I've signed a new contract few days ago via online. During the process it asked my if I want to port my old number, filled my existing phone number there and continue with my life. The handset came, with an extra SIM card which is the phone Nr on contract. 

Now I'm stuck with 3 different PAC codes that none of them works (ONE xxx XXX)

 

Is this normal ?

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎08-04-2021 07:48 PM

You can't port your no. using a PAC within the same network. PACs are for porting between providers.

 

You need to call CS & request your EE PAYG no. be moved to your new EE contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎08-04-2021 07:48 PM

You can't port your no. using a PAC within the same network. PACs are for porting between providers.

 

You need to call CS & request your EE PAYG no. be moved to your new EE contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mirceadorel
Explorer
In response to XRaySpeX

‎08-04-2021 07:54 PM

Thanks alot mate, I thought I can do it myself since they were unable to fulfill the hassle free problem of porting my nr

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XRaySpeX
EE Community Star
EE Community Star
In response to mirceadorel

‎08-04-2021 07:57 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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