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Porting

Arshee01
Investigator
Investigator

‎10-12-2020 05:55 PM

I ported my number to EE but I am unable to get any incoming calls or messages. However when asked EE said the porting is complete.

 

i have already:

-passed 72 hours

-restarted my phone 

Please let me know how to solve this

 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎10-12-2020 07:31 PM

@Arshee01  Have you tried restarting the device ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Arshee01
Investigator
Investigator
In response to Chris_B

‎10-12-2020 07:33 PM

Yes, I have. Also I connected again with EE and they confirmed the porting.
However I am unable to receive incoming calls and messages
0 Helpful
Jon_K
Former EE Employee
In response to Arshee01

‎11-12-2020 09:15 AM

Hi @Arshee01.

 

Are you able to make calls?

 

What phone are you using?

 

Is this happening with all incoming calls?

 

Jon

0 Helpful
bristolian
EE Community Star
EE Community Star

‎11-12-2020 09:31 AM

Do outgoing calls & texts show your correct, ported number?

Arshee01
Investigator
Investigator
In response to bristolian

‎11-12-2020 11:01 AM

Hi, thank you so much for your help.
My problem is resolved.
0 Helpful