Porting number to EE taking too long

Hettyob
Explorer

‎23-01-2021 06:35 AM

I requested to port my number more than a week now. My old network has stopped working and I still do not have any network from EE.

Can you resolve this please. Its frustrating being without my old number and not knowing what to do.

 

 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-01-2021 08:55 AM

Hi @Hettyob

 

Welcome to the community.


Could you try restarting your phone please?

 

Are you on contract or pay as you go? If on contract, did you get a new phone or are you using the one from your previous network?


Chris

0 Helpful
Hettyob
Explorer
In response to Christopher_G

‎23-01-2021 10:20 AM

I'm on a pay as you go. My phone is unlocked. I just restarted my phone and
no difference. Been waiting for my number to be ported over 1 week now. Old
network is no longer active.
0 Helpful
Christopher_G
EE Community Support Team
In response to Hettyob

‎23-01-2021 10:22 AM

Thanks @Hettyob

 

I'd recommend speaking to our Mobile Care team so that they can find out what's happening with your number, @Hettyob.

 

Hopefully they can get you up and running quickly.

 

Chris