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Porting number over and new EE sim

greencode
Investigator
Investigator

‎01-12-2020 03:47 PM

So, not the best of starts to my relationship with ee. Received my new ee sim today. Popped it in the iPhone and nothing. Thought I'd leave it a few hours. Still nothing. Got on chat to Tech Support and they said to call the Digital Sales team on 0800 079 0531 with my XKO order reference number however, after being on hold for over an hour, I gave up.

 

So, I can still use my old Three SIM and my new EE one doesn't work.

 

What is going on with my order!?

0 Helpful
8 REPLIES 8
Katie_B
EE Community Support Team

‎01-12-2020 06:22 PM

Hello @greencode. 

 

Thanks for coming to the community. 

 

I am sorry to hear this. 

 

Does your EE SIM work with a different number?

 

When did you request your number port?

 

Speak soon, 

 

Katie 🙂

0 Helpful
greencode
Investigator
Investigator
In response to Katie_B

‎01-12-2020 07:51 PM

It does work with any number?! I inserted the SIM that I received in the post today and nothing. With regards to the number port, I entered my PAC code when purchasing the SIM so presumed this would start to happen when I inserted the SIM.
0 Helpful
greencode
Investigator
Investigator
In response to Katie_B

‎01-12-2020 07:56 PM

Sorry I meant to say it doesn’t work with any number. Just says no network. 

0 Helpful
Jon_K
Former EE Employee
In response to greencode

‎02-12-2020 08:24 AM

Hi @greencode.

 

When did you give us your PAC?

 

Does the new EE SIM work with a temporary number?

 

Jon

0 Helpful
greencode
Investigator
Investigator
In response to Jon_K

‎02-12-2020 08:31 AM

I’m sorry, but haven’t I already very clearly stated all of this??? I gave you the PAC Code when placing my order on the EE website. No it doesn’t work with the temporary number. I have also tried dialling the temporary number from a landline and it just says the number is invalid!
0 Helpful
Jon_K
Former EE Employee
In response to greencode

‎02-12-2020 08:56 AM

When did you place your order, @greencode?

 

To give us your PAC, you would already need to know your temporary number.

 

Jon

0 Helpful
greencode
Investigator
Investigator
In response to Jon_K

‎02-12-2020 09:16 AM

OMG, are you serious! So they the hell do you have an option on your order form for the PAC Code!?!?!? Don’t bother replying to this, I’ve finally after a day managed to get in touch with somebody in EE Tech Support.
0 Helpful
ukguy1
Established Contributor
Established Contributor
In response to Jon_K

‎14-10-2021 01:17 AM - edited ‎14-10-2021 01:17 AM

@Jon_K 

As a forum user looking for an answer on something similar I though how ridiculous this answer was.

 

How would anyone know the temporary number when ordering a new sim and entering their pac?!

you don’t know that until you receive it!

0 Helpful