Community Activity

Upfront payment not being refunded.

I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please? 

Roaming in EU

I’m going abroad with 3 different numbers this month for 28 days. One contract started May 2024, another April 2025 and another July 2025. May 2024 and April 2025 show me Roam Abroad Pass for £11.33 excluding Vat, but July 2025 does not show me this ...

Jakub16 by Investigator
  • 8 Views
  • 0 replies
  • 0 Helpful

incorrect billing

I bought unlimited mobile sim package at june 1st for  21£ per month contract, I have been charged 21£ first month at june 6 , 86£  second month at july 7 , and today is july 9th, total misery, why i have been charged on insane amount on direct debit...

WiFi signal issues

Hi, is there an update or even better a solution? Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work. Mitutoyo

Mitutoyo by Investigator
  • 294 Views
  • 31 replies
  • 2 Helpful

No calls

I can’t receive a single call for some reason and this chat just appears after 24h without access to it.It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer ser...

Anndrea by Investigator
  • 79 Views
  • 5 replies
  • 0 Helpful

Pixel 9 pro XL & pixel watch 3 RCS esim

Hello. I recently moved from another network to EE and ported in my number. For the first 24 hours RCS was stuck in setting up. Tried all of the recommendations on the web (Reddit, Google support etc) and ultimately full reset both my watch and phone...

Imaxgt by Visitor
  • 13 Views
  • 0 replies
  • 0 Helpful

Item not delivered and being sent back to ee

Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...

Nessx by Investigator
  • 36 Views
  • 2 replies
  • 1 Helpful

EE TV App on iPhone

When I login to my EE TV app on my phone it comes up with no subscription found despite having an active subscription and using it on my Apple TV 4K I got from EE. Any ideas what the issue is and how to fix it?

qucharsky by Established Contributor
  • 646 Views
  • 7 replies
  • 0 Helpful

Very disappointed with EE roaming service in all countries

I moved across to EE from Vodafone back in March 2023. One of Vodafone's strong points was unlimited roaming, including tethering, in 83 countries across the world with no speed cap or any kind of throttling. It genuinely works as if you are on your ...

mackieap by Explorer
  • 3984 Views
  • 11 replies
  • 3 Helpful