Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

[jarkimond]

Firstly, I want to stress that I am in the same boat as you.

On 03/09/21 I ordered a Galaxy S21 Phantom Grey 256GB.

At the time of ordering, it was showing as "Usually Dispatched within 1 day".  Within 15 minutes of ordering, this had changed to "7 days".

I received two emails; one confirming my phone order (which contains my order number) with an estimated delivery date of 06/09/21, and another confirming the change to my contract.

Using my order number to track my order @ https://myaccount.ee.co.uk/orderdetails shows me the following message -

"Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

When I've spoken to EE Customer Services online and on the phone, they have assured me that they will be in touch when it has dispatched, but are unable to give a time-frame of when this will be other than "hopefully in the quoted time-frame".

This is probably all sounding very familiar to you.

So, why am I writing this post?  Because there have been numerous posts made about the exact same thing over the past week!  This isn't necessary - EE CS representatives are giving you all the information they have! They are mushrooms - kept in the dark and fed on....you know the rest.

Quite simply, there is a stock shortage. We can speculate on the causes of this shortage (import issues, manufacturing delays, EE hates you, Samsung hates you - whatever), but it doesn't change the reality of the situation.

I know you're tired, frustrated and want your new phone, but hang tight - all things come to those who wait.  If you don't want to wait, then cancel your order and try to get a device else where.

I've also seen posts along the lines of "I ordered my device 2 days ago and it said it had a 7 day wait, where is my device?!" - if this is you, you have answered your own question.

I hope all your devices arrive within the quoted time frame - sooner rather than later - but we're all in this together and bogging down customer support with identical queries will only detract from people with actual urgent issues getting support.

Also, Happy Friday!

[Tenishaash]

I ordered 2 a phantom grey 256 and a pink 256 last Saturday told within 7 days its now the 7th day I called yesterday as I've had no update the woman was nice but said there is nothing hey can do as samsung keep changing the delivery date but tbh its a joke now why on earth is it taking so long never known anything like it and been with ee for years never had an issue like this with such lack of communication don't make time slots u can't stick too 

[Tenishaash]

And I paid £6.95 delivery bloody joke 

[Chris_B]

@Tenishaash  That’s right it’s EEs fault because Samsung can not deliver on time to EE.  Plus the fact that there are other issues going on around the world.    

you might like to read THIS 

[Becks29]

Gone from having to wait 7 days to 14 now. I upgraded on the 6th of Sept. 

[Chris_B]

@Becks29  And there is a supply and demand issue at the moment and shortage of devices due to what’s going on around the world.  

[Molfinoo]

Count yourself lucky, some of us that ordered a Fold 3 are looking at a wait until Mid-Late October…

[ZacW]

@Molfinoo Is that fact or are you just guessing that we’ll receive them that late ☺️???

[Becks29]

Is it just ee with this problem?

[Profile closed]

@Becks29 there is currently a delay with Samsung directly too.

[Mfreex]

I upgraded on the 9th and was told they had no idea when they'll be in stock but "shouldn't be any longer than 28 days". Not very promising!