The EE Community

Network Service Status page is down?

I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home.  More frustratingly, the network service status checker at https://ee.co.uk/help/service-status  has bee...

Home Phone Settings Within App

I'm wondering if anyone can shed some light on how to solve this?Since I moved to EE  from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken...

Home page has new symbol says welcome to EE ?

Today I have the EE on closed page when open phone as normal now I have a shamble on home page which says welcome to EE I have been with EE for years many so why ? And how to remove if I click it it won’t allow me to remove permission to stop notific...

Wifi not working

From the recent transition from BT to EE I am getting constant wifi issues, and it’s frustrating. I have had an engineer come out and install a new modem, however this did not rectify the issue that I am having. As a paying customer, I expect a relia...

Need P60 ASAP

I'm an ex employee and I need a P60 for last year but have no idea how to contact HR.It's my first time on here and I can see there's a lot of private messages being sent with this info, but don't have a clue where my inbox is, Thank you

Refused a credit card because of EE

Furious with EE.Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my acc...

Thats just great I've paused my wifi now i can't unpause it morons

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

Perk login problem.

I can't log in to Perk. The system doesn't accept my login details. So I can't get a discount code.

We can't load this right now

I have had EE mobile for some years and there was never a problem logging in.  Since migrating from BT Broadband to EE broadband the app no longer works; I get a message 'Sorry there seems to be a problem'.  I have uninstalled the app and reloaded it...