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Pixel 4 XL Unlocking Issue

gaza1994
Contributor
Contributor

‎24-10-2021 12:12 PM

My 2 year contract was up yesterday for my pixel 4 xl (managed to get one of them new fancy pixel 6 pros 💪)

Anyways, I want to unlock my 4xl to any network, however when I fill in the form (pretend I was clever enough to find the link to the form) I put my IMEI number in, it says this phone isn't recognised as being locked to EE)

 

But if I put a sim card in that's NOT EE, it doesn't work?

I'm aware EE states that the pixel phones are auto-magically unlocked but ive had no confirmation of this, nor does it seem like it has worked

 

Any help is appreciated 🙂

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎24-10-2021 12:16 PM - edited ‎24-10-2021 12:17 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
gaza1994
Contributor
Contributor
In response to XRaySpeX

‎24-10-2021 12:17 PM

It was a contract phone directly from EE

 

0 Helpful
James_B
EE Community Support Team
In response to gaza1994

‎24-10-2021 01:35 PM

Hi @gaza1994,

 

Welcome to the EE Community. 🙂

 

What happens when you install a non EE SIM?

 

James

 

gaza1994
Contributor
Contributor
In response to James_B

‎24-10-2021 01:40 PM

Nothing... i get the "emergency calls only" thing 

 

0 Helpful
James_B
EE Community Support Team
In response to gaza1994

‎24-10-2021 01:46 PM

Hi @gaza1994,

 

If the phone wasn't unlocked, I would expect you to see a message asking you to unlock it when inserting another SIM. Is the other SIM definitely activated?

 

James