TLDR - Why was this communicated so late?
So from what I've seen most, if not all, orders for Pixel 3 & 3 XL have been delayed until at least Nov 8th/9th (estimated date) and reading other people's posts on this all I've seen is explanations that 'estimated dates' aren't guarantees. While I agree with that and I'm not about to take it out on staff at EE who have no control over this, it seems like the actual issue is being skirted around: why were the delays communicated so late?
I checked the status of my order around 20:00 last night and all was fine, then at 20:35 I receive a text to say it will be delayed. Looking into this today it seems people who ordered directly from Google have had their delivery dates changed multiple times since pre-ordering so if this has been an on-going issue for the past month why did the communication from EE go out so late?
I've had to speak to customer services on a few occasions as my update emails kept 'confirming' the incorrect delivery address and now after all that there's at least another week of hoping it actually goes to the right place. But back to the point: the delay itself isn't the issue, the last-minute communication is the problem. People have taken time off work for deliveries, made arrangements, now need to make new arrangements for new estimated delivery dates, not even mentioning people who would've had to pay more to upgrade early - and I still haven't seen any explanation for why it was left until 20:35 the night before to advise of the delay. Did Google cancel last-minute delivery or have you known for a few days and hoped they'd sort it out in time?
Yes, I know... manufacturer's delay.
