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Photo ID

Thomas_89
Explorer

‎08-11-2021 02:15 PM

There seems to be some mixed messages as to what is possible with regard to photo ID required for receiving a delivery:
My partner, who does not share the same surname as me, has a repair collection/new phone drop off due from DPD, but will be at work.
Can I sign for it on her behalf using my own photo ID/her passport; some forum responses are saying it's fine as long as someone present has photo ID, others are saying that it has be photo ID and the same surname?
The DPD link does not give any other options save altering the day of delivery.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-11-2021 02:25 PM

@Thomas_89  you can use your photo ID with a different surname that is not a problem it was once it had to have the same surname but that no longer applies though.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Thomas_89
Explorer
In response to Chris_B

‎08-11-2021 03:00 PM

@Chris_B Hi Chris, that's great to hear, so I can accept my partner's delivery using my own photo ID and having a different surname? Thanks

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