Phone won’t accept sim

[Sarahb22]

I have sold my old iPhone 7 to someone and it was on EE however they have said it will not accept the new EE sim that they have put in it.Does anyone know what they need to do please as I don’t understand why it won’t work?

[bristolian]

Hi @Sarahb22 and welcome to the EE community

Is the new owner of your phone getting any error messages on-screen when they insert the EE SIM?

Assuming the phone was sourced from EE originally, and not a third-party retailer..

Can they try following the iOS/Apple-specific instructions under how do I unlock my iPhone - EE Help ?

[Chris_B]

@Sarahb22   If you used it on EE and they have put a EE sim in it you need to ask them have they put the sim in the device the correct way round,  there is no reason it’ll not work if you use it on EE.