Google pixel unlocking

[georgematei28]

Hello,

I am from Romania, and I just bought a second hand mobile phone, Google pixel 4 XL. When I tried to use a Romanian sim, is showing a message that told me that device is locked to EE. How can I manage this situation? I don't have an UK phone number or a UK credit card.

Thank you.

[BrendonH · Accepted solution]

Hi @georgematei28 

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.

[XRaySpeX]

@georgematei28 : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.