Phone upgrade never delivered. Can I arrange a new delivery

[Sheelah]

I ordered an upgrade on the 25 Jun 2020 but never received delivery update texts and never got the phone. The order number is xko280XXXXXX 

I wish to make this order again and the same upgrade plan. 

The details of the purchase are as follows

In stock

Samsung Galaxy A51 - Good As New 

128GB Prism Crush Black 

Last few left but when they're gone they're gone! 

Your new plan 

Essential Plan 4GB £33 

5G, 4 GB data, unlimited text messages, unlimited minutes, 24 month plan 

Upfront cost £30.00 

Delivery £0.00 

Pay today: £30.00 

Essential Plan 4GB £33 £33.00 

£5.00 MRC discount -£5.00 

Monthly cost: £28.00 

[Mod Edit: Please don't post order numbers in the public forum. Thanks.]

[Christopher_G]

Hi @Sheelah

What happened with the delivery? Was it attempted and failed? Or have you just not heard anything since you ordered?

Chris

[Sheelah]

It just didn't arrive and no email or other delivery info. It was a good
deal so i dont want to lose it
Sheelah

[Leanne_T]

Morning @Sheelah

Thanks for coming back to us.

If you get in touch with our Mobile Care team, they will be able to get the order looked into for you and let you know what they can do to help.

Thanks 🙂

Leanne.