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Phone plan changed but no update from DPD.

Shannon194
Explorer

‎27-09-2021 11:31 PM

I upgraded to the Samsung Z Flip 3 today. It did say dispatched within 24 hours before I even ordered. My phone plan has changed and I can access all the smart benefits. 

I've not had any correspondence from DPD though, with all my other orders I got the 'it's on its way' email and then DPD would follow for a delivery date and time. 

Tracking has also disappeared from my EE app so I have no clue. Is it possible my phone is currently being sent to DPD and I will hear from them tomorrow morning?. I've always heard the day before with my other orders. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎28-09-2021 06:52 AM

Hi @Shannon194 

 

When your order is due to be delivered then you will receive a text from DPD the day before. On the day of delivery you will receive a text with a time of delivery.

 

Thanks



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0 Helpful
Shannon194
Explorer
In response to Northerner

‎28-09-2021 08:05 AM

So the fact I've not had any update from DPD would suggest my phone will not arrive today, I will speak to customer services to see what's happened. 

0 Helpful