Phone came with small scratch in screen
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16-07-2021 06:58 PM
I recently got a replacement of an iPhone XR and it came with a small scratch on the screen. It is visible when I’m using the phone. If I call we will I get another replacement it has not been 14 days yet. The scratch was there when the protective film was on it when I got it out the box.
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16-07-2021 09:03 PM - edited 16-07-2021 09:05 PM
@Zainab6 You’ll have to call customer services about this. It’s got nothing to do with a cooling of period if it was a replacement device. A cooling of period is for a sale of a device not a replacement.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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