The EE Community

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

All my minutes drained

So i was on a call with someone and all my minutes were completely drained i have been on the same pack for a few months now and never had this issue i was on wifi calling and my wifi is definelty working and on. Why has 470 of my minutes been used?...

EE Website not letting me Unlock Phone

Hey Guys, I've been trying for a while to unlock my phone on EEs website where it says unlock phone. And every time I try it, it just says try later.Anyone know what to do.

My order...... whats going on????

Placed an order with you on 11th March ( order ref...xko298512294) you took my £30 as my order was successful. I still haven't received this order. I dont want it now as I have taken out a contract with another provider so you've lost a customer due ...

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

SW40J WiFi Extender not connecting from more than 1m

Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...

BT remotes with voice control

There are several remotes advertised offering voice control for the EE TVpro box. I bought one but it does not work. Spent quite a lot of time with an EE adviser who seemed to find it hard to understand that it did not work. Gave up in the end. Trawi...

transferred to EE set up ok but uses BT network and password does it matter