Perk.ee issue

Sharmine
Investigator
Investigator

‎27-09-2021 07:59 PM

Hi, 

Having problems with the perk.ee account. Won't let me log in nor letting me reset my password 😒 

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8 REPLIES 8
Sharmine
Investigator
Investigator

‎27-09-2021 07:18 PM

Hi there, 

 

I'm having problems in logging in to the perks.ee account. I tried to reset my password but I have not received any of the links. So I don't know what to do. Can you please help.

 

Kind regards

Sharmine

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Northerner
EE Community Star
EE Community Star

‎27-09-2021 09:24 PM

Hi @Sharmine 

 

You will need to speak to EE CS on 150 about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Sharmine
Investigator
Investigator
In response to Northerner

‎27-09-2021 09:31 PM

Hi,

I have contacted them, they could not help me and told me to message the community app for help.

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Leanne_T
EE Community Support Team
In response to Sharmine

‎28-09-2021 09:22 AM

Hi @Sharmine

 

Thanks for coming to the community. 

 

Did you use your work or personal email address to register? 

 

Thanks 🙂

 

Leanne.

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Sharmine
Investigator
Investigator
In response to Leanne_T

‎28-09-2021 09:25 AM

Hi used my work email it didn't work. I used my I'd it still didn't work

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Leanne_T
EE Community Support Team
In response to Sharmine

‎28-09-2021 09:29 AM

Hi @Sharmine

 

What happens when you log in with your work email? 

 

Leanne.

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Sharmine
Investigator
Investigator
In response to Leanne_T

‎28-09-2021 09:30 AM

It say email address is invalid

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Leanne_T
EE Community Support Team
In response to Sharmine

‎28-09-2021 09:47 AM

Thanks @Sharmine

 

How long ago did you register for the perk account?

 

Leanne.

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