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Payg SIM not provisioned

Rabz1234
Visitor

‎06-11-2021 01:38 PM

Hi

 

i am currently abroad and haven’t used my payg sim for about 6 months. I am now getting the sim not provisioned message. I have tried to start a live chat to take the sim out of hibernation but cannot see the start a convo button. Any other way apart from calling from abroad?

 

thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-11-2021 01:53 PM

@Rabz1234 : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Northerner
EE Community Star
EE Community Star

‎06-11-2021 02:28 PM - edited ‎06-11-2021 02:28 PM

Hi @Rabz1234 

 

That message means your number is dead. It will be unlikely it can be recovered.

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

 

If you look in @XRaySpeX signature there is a free phone number you can try and maybe EE will be able to help. 

 

Lastly if reactivated you may need to be on the EE UK network.

 

Thanks

 

 

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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