Pay as you

Daniellelouisa1
Investigator
Investigator

‎09-05-2021 11:06 PM

I set up a direct debit for my pay as you go by accident instead of topping up I cancelled it and got a text saying it would be refunded if I had cancelled it within 14 days which I did how long will this take to know if I’m getting a refund

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-05-2021 11:12 PM - edited ‎09-05-2021 11:14 PM

@Daniellelouisa1 : You can't pay PAYG by DD; only by credit/debit cards. Do you mean a Standing Order?

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Daniellelouisa1
Investigator
Investigator
In response to XRaySpeX

‎10-05-2021 06:03 AM

Yeah that’s what I meant( but I cancelled it before I had even used the pack ad it doesn’t renew till the 19th

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0 Helpful
Christopher_B
EE Employee
In response to Daniellelouisa1

‎10-05-2021 09:06 AM

Hi @Daniellelouisa1

Thanks for coming to the community about this. 

When you say you cancelled it, do you mean you cancelled your payment via the bank, or that you cancelled the line altogether? 

 

Thanks.

 

Chris.