Upgrade

[Carla231]

I’ve just done an upgrade from the website and it went through fine. I haven’t had an email confirmation and nothing on my EE account that states order confirmed? Can anyone help please?

[Leanne_T]

Hi @Carla231

Thanks for coming to the community. 

Do you have any email in your junk/spam folder? 

Did you order a new device? if so, can you let me know the model, size and colour? 

Speak soon 🙂

Leanne.

[Carla231]

hi @Leanne_T 

I haven’t got anything in my junk folder either. 

I ordered the iPhone 12 in black. I’m getting worried now thinking I will be charged an extra phone. 

[Leanne_T]

Thanks @Carla231

It can take time to process the order for you.

Can I just check which size iPhone 12 you have ordered?

Thanks 🙂

Leanne.

[Carla231]

I ordered the 64gb one 

thanks 

[Leanne_T]

Great thanks @Carla231

This is showing in stock. 

You will get an email from us, once the order has been processed. If you would like to make sure this has gone through, please give us a call on 150 🙂

Thanks. 

Leanne 🙂

[Carla231]

Okay thank you

Sent from my iPhone

[Leanne_T]

No problem @Carla231

Thanks 🙂

Leanne.

[Carla231 · Accepted solution]

Just thought I’d update, the order didn’t actually go though. I rang up and the person I spoke to said it hadn’t even though it shown as complete on website. So I have done it over the phone and will have my new phone tomorrow. 

thanks 

[Christopher_G]

Sorry to hear that, but glad you managed to get sorted, @Carla231.

Thank you for letting us know.

Chris