Pay as you go. Can make and recieve calls but my Internet and texts still arent
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11-04-2021 06:53 AM
3 days ago I topped up with the £30 pack for 60gb Internet and unlimited calls and texts. I have been able to make and receive calls but the Internet will not work and I cant send texts. Even when trying to text 150 it says failed. I have contacted ee by phone who say it is a known issue and they arent sure how long it will take. However after 3 days already and with paying for it so I can use the Internet I am really annoyed that this is still not working. Does anyone else know if I can do anything to make it work? I have restarted my phone multiple times too
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11-04-2021 09:07 AM
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11-04-2021 01:15 PM
Where are you?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-04-2021 01:46 PM
I am in Sheffield, UK.
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11-04-2021 01:46 PM
I have the s10e. It isn't a new phone it is from my previous contract with ee.
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11-04-2021 03:24 PM
Are there any maintenance works in your area, @Siscera?
You can check by popping your postcode into our coverage checker and selecting 'check network'.
Chris
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11-04-2021 04:16 PM
I have checked and there are no problems in my area
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12-04-2021 08:09 AM
Thanks for checking @Siscera
In this case, I would suggest giving us another call and our Pay as you go Care team can get you an update on this 🙂
Leanne.
