Pay as go

[fastnet]

Hi all, brand new here be kind, please.

Not used my work only pay as you go account for over a year. You know why.

Finally back to work tomorrow and the sim does not register tried taking it out, even putting it in another phone but still nothing. Any ideas?

[XRaySpeX · Accepted solution]

@fastnet : I'm afraid you've lost it completely once you left it unused beyond 9 months. It's now been deactivated & any credit forfeited.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Leanne_T]

Hi there @fastnet

Welcome to the community 🙂

As @XRaySpeX has advised, if you make no chargeable activity after 273 days the number would have been recycled and lost.

Full details can be found in our What is pay as you go and flex hibernation, and how do I stop it? post.

If you would like to order a new Pay as you go SIM card, you can do this on the EE Shop 🙂

Leanne.