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Pay as you go. Can make and recieve calls but my Internet and texts still arent

Siscera
Investigator
Investigator

‎11-04-2021 06:53 AM

3 days ago I topped up with the £30 pack for 60gb Internet and unlimited calls and texts. I have been able to make and receive calls but the Internet will not work and I cant send texts. Even when trying to text 150 it says failed. I have contacted ee by phone who say it is a known issue and they arent sure how long it will take. However after 3 days already and with paying for it so I can use the Internet I am really annoyed that this is still not working. Does anyone else know if I can do anything to make it work? I have restarted my phone multiple times too 

0 Helpful
7 REPLIES 7
Christopher_G
EE Community Support Team

‎11-04-2021 09:07 AM

Hi @Siscera 

 

Welcome to the community.

 

Which phone do you have? Is it a new phone?


Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-04-2021 01:15 PM

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Siscera
Investigator
Investigator
In response to XRaySpeX

‎11-04-2021 01:46 PM

I am in Sheffield, UK. 

0 Helpful
Siscera
Investigator
Investigator
In response to Christopher_G

‎11-04-2021 01:46 PM

I have the s10e. It isn't a new phone it is from my previous contract with ee. 

0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎11-04-2021 03:24 PM

Are there any maintenance works in your area, @Siscera?

 

You can check by popping your postcode into our coverage checker and selecting 'check network'.

 

Chris

0 Helpful
Siscera
Investigator
Investigator
In response to Christopher_G

‎11-04-2021 04:16 PM

I have checked and there are no problems in my area 

0 Helpful
Leanne_T
EE Community Support Team
In response to Siscera

‎12-04-2021 08:09 AM

Thanks for checking @Siscera

 

In this case, I would suggest giving us another call and our Pay as you go Care team can get you an update on this 🙂

 

Leanne. 

0 Helpful