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Pay As You Go Order - Still No Updates

kfraser00
Explorer

‎19-06-2020 02:02 PM

Hi all.

 

I placed an order for a PAYG Moto G8 Plus on 09/06/20. I received an email to confirm that EE have received my order, but other than that, no updates.

 

I've tried calling customer services but it does not give the option to track orders. Also, the EE website doesn't allow you track PAYG orders at present.

 

Thanks.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎20-06-2020 10:57 AM

Good Morning @kfraser00. 

 

Since yesterday afternoon have you received an update regarding your order?

 

Katie.

0 Helpful
kfraser00
Explorer
In response to Katie_B

‎20-06-2020 11:02 AM

Hi Katie - thanks for the reply.

 

No, no updates at all.

0 Helpful
Katie_B
EE Community Support Team
In response to kfraser00

‎20-06-2020 11:04 AM

I would recommend giving us a call and speaking with a member of our customer care team who can track your order @kfraser00. 

 

Please be sure to keep us updated, 

 

Katie.

0 Helpful