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Pack not renewed but enough credit

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neels029
Investigator
Investigator

‎15-12-2020 09:00 AM

Hi,

 

Last night I topped up my PAYG account so the total balance was £11.88 and this morning when my £10 pack was supposed to renew, it kept saying it failed because there was not enough credit. I can see it’s happened in the past and only someone from EE can resolve it. Can an EE staff please fix this for me? 

Best wishes

 

12 REPLIES 12
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Leanne_T
EE Community Support Team
In response to ShirazDar

‎30-08-2021 07:26 AM

Hi @ShirazDar

 

Thanks for coming to the community. 

 

Can you text NOW to 150, does this start the pack for you? 

 

Thanks 🙂

 

Leanne.

0 Helpful
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ShirazDar
Explorer
In response to Leanne_T

‎30-08-2021 07:57 AM

Yes I tried that but got the reply that I dont have enough credit, tried restarting as well but didn't work

0 Helpful
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Leanne_T
EE Community Support Team
In response to ShirazDar

‎30-08-2021 08:21 AM - edited ‎30-08-2021 08:22 AM

Thanks @ShirazDar 

 

Can you text BALANCE to 150 and let me know the reply? 

 

Thanks 🙂

 

Leanne.

0 Helpful