I had an issue with my sim where it was disconnected for no reason, had it reconnected and now I’ve lost my pack and customer services won’t let me call them because I need to top up.
To be put through to technical support it’s telling me I need 25p, just think it’s abit mad that in order to get my sim working I have to spend money to receive the pack that I’ve already spent money on if you get me
@mikeliuk : Calls to CS from PAYG are 25p each call. Nor is there Live Chat for PAYG.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Were you in the middle of your pack or was it reaching its end? Can't you just top-up & buy the same pack again?
What does texting AL to 150 from it fully report verbatim (it is free)?
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I’d love to say I can afford to top up but not before I get paid, and the issue is that I’m not receiving a service I’ve paid for and I can’t get through to someone
