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PS5 Order

Jodie_
Investigator
Investigator

‎06-12-2020 11:18 AM

I’m sorry but it’s another question about the PS5 orders. 

I placed an order Thursday morning and had an email with a confirmation number to confirm my order, however on Friday I then received an email saying there was going to be a delay with my order as the device I had added to my plan was currently out of stock and I was asked if I wanted to change it to something else. 

I just want confirmation that I will 100% get my order of the PS5 I’m not really fussed about the date of delivery I just need to know that I’m getting it? It’s supposed to be a Christmas present. 

Thank you!! 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎06-12-2020 01:33 PM

Hello @Jodie_. 

 

Thanks for coming to the community. 

 

I would recommend speaking with our customer service team who can ensure your order is still pending. 

 

Katie 🙂

0 Helpful
Jodie_
Investigator
Investigator
In response to Katie_B

‎06-12-2020 02:13 PM

Okay thank you! @Katie_B 

Please can you give me the best number to contact them on as I always get the automated service and I’d like to talk to an actual person! 

Thank you! 

0 Helpful
Christopher_G
EE Community Support Team
In response to Jodie_

‎07-12-2020 07:53 AM

If you received a confirmation email, we received your order, @Jodie_

 

If you would like to speak to someone, you can find our contact information on the get in touch help page.


Chris

0 Helpful