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Community Activity
Ee guide follow up
HiYesterday my broadband stopped working I got passed the bots and spoke to an EE guide. He diagnosed the problem as needing a new power plug apparently there is a problem with a batch of routers after a firmware update. The power plug has not arrive...
EE Mobile App 'Your Account is now closed'
I'm trying to log into my EE account to update my billing info / direct debit and when I sign in on the EE mobile app it says 'Your account is now closed' despite me never trying to close my account. I have just been billed for another month, which i...
Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
Unable to get to the Plusnet customer exclusive £60 a month deal
Hi all,Hopefully someone can tell me where I'm going wrong.I've logged into my Plusnet Broadband account, and noticed the EE exclusive deals for existing customers. I don;t use much data or calls, so a £6 a month SIM only plan is great!I click the li...
Download a bill
I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help
Smart 5G Hub - No Upload Speed & Constant Connection Drop Off
Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...
Broadband plan
How do i find out how much time is left on my 24 month plan
Resolved! How to deactivate the SSIDs "ee wifi" and "ee wifi-x" from my Smart Hub Plus
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.II'd like to opt out from this service. I...
Coverage in Oxford
Update: 01 July 2025 For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...
45% Discount - SCAM
Why would a "traditional barbershop" be ringing me to offer a 45% discount on my mobile phone bill? I just had a call from a Southend-on-Sea phone number (01702 528567) where the caller with a "foreign accent" was offering me a 45% discount on my mob...
