PAYG SIM stopped working. New SIM doesn't work either

[rpolo]

Hi all

Old Orange PAYG SIM stopped working. Not working in other phones either. EE confirmed over the phone account is active and in credit. New SIM was sent but problem persists. I don't want to lose this number. Could anyone help please? Thank you 

[Leanne_T]

Morning @rpolo

Thanks for coming to the community. 

I would suggest getting back in touch with our Pay as you go Care team, they can check the new SIM card is registered for you, and if this is registered, they can run through some further troubleshooting. 

Let me know how you get on 🙂

Leanne.

[XRaySpeX]

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[rpolo]

Hi

I'll have to do just that after work. Thanks for your help

[rpolo]

Hi XRaySpeX:

According to EE it is active. I mean it should be. Logs show last outgoing phone call end of March. I'll have to follow the previous advise and phone them up again. Thank you for trying to help

[Leanne_T]

Let me know how you get on @rpolo 🙂

Leanne.

[rpolo · Accepted solution]

Sorted. A lady from Birmingham called Christine activated my SIM and it took only 2 minutes to come back to life. Thank you for your help

[Leanne_T]

Great news @rpolo

Thanks for coming back and letting us know 🙂

Have a lovely day. 

Leanne 🙂