P30 asking for password after restart

[LynneEnglish]

Anyone else any issues with P30, keeps asking for password after restart, but to my knowledge hasn't been restarted, unless its doing it in my pocket and i dont know.   It can happen numerous times a day.  

Without typing in the password i dont get messages or whats app, calls are coming through but with no called ID/name just the phone no. 

Anyone any ideas???

Lynne

[Leanne_T]

Hi @LynneEnglish

Thanks for coming to the community. 

Have you tried backing up your data and completing a factory reset on your phone? 

Thanks 🙂

Leanne.

[LynneEnglish]

No i haven't actually, just turned everything i could find off and on again lol 

I will try that tonight. Fingers crossed as its a total nuisance. 

Thanks

Lynne

[Leanne_T]

Let me know how it goes @LynneEnglish

Please back everything up before doing the reset, this will delete everything from your phone. 

Leanne.

[chistery]

You might be able to see the uptime / running time under settings / about phone / status, and see if it is indeed rebooting all the time.

[LynneEnglish]

Ah ok, thanks i will check that as well. 

[LynneEnglish]

Checked that last nite and it looked like it had actually rebooted as running time was only 12 hrs odd!  have now wiped and restored so fingers crossed today its worked!

[Leanne_T]

Hopefully this has fixed it for you @LynneEnglish 

Have a lovely weekend 🙂

Leanne.

[LynneEnglish]

Thanks, yes fingers crossed. 

you too. 

Lynne