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16-09-2018 03:46 PM
2nd sim been sent, still no sign. Said they would refund 1st months charge. Guess what no credit on bill. I really just want to cancel it now
16-09-2018 03:54 PM
@Janet3644 You’ll need to call customer services about this.
16-09-2018 03:56 PM
Done that several times. 1 step forward and 2 back😭
17-09-2018 08:11 AM
Hi @Janet3644
Welcome to the community.
It's unusual that 2 SIMs wouldn't make it to you.
It may be worth popping into your nearest EE store to see if they're able to check your account and replace the SIM card for you.
Chris
