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Ordered new iPhone 11 a week ago but no delivery update

adam_drury
Explorer

‎01-11-2021 12:07 PM

I ordered an upgrade to iPhone 11 last Monday (25 Oct), received an order number and payment has been taken.

 

But I've had no confirmation of when delivery will take place via text and when I track the order online it just says 'order confirmed' with 'awaiting confirmation' for delivery date.

 

Could it be that the phone is out of stock? What else could be causing the delay? Thanks!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-11-2021 12:15 PM - edited ‎01-11-2021 12:22 PM

@adam_drury  What iPhone 11 storage size ?

colour ? 

all colours except green 64Gb are expect delivery in more than 28 days 

green is usually dispatch within 7 days

all colours except yellow 128Gb are expect delivery in more than 28 days

yellow is usually within 7 days

 

All colours 256 Gb out of stock.  You’ll probably not get this device as it’s no longer produced. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
adam_drury
Explorer
In response to Chris_B

‎01-11-2021 01:54 PM

It's a black 64GB. So you think it'll be more than 28 days?

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