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Ordered iPhone 11 - Confirmation Email Received (No Upfront Payment Taken)

lisamalloch
Explorer

‎25-04-2020 12:13 PM

Hello, I did try to resolve this through online chat, however, unfortunately the chat was disconnected (no one is at fault for this - probably due to high volume of people trying to get through!).

 

Ordered the iPhone 11 in White - 128GB on the 23rd of April. I have received an order confirmation with tracking information. Unfortunately there has been no upfront payment taken as of yet and when I ordered the device it was "low stock".

 

I am wondering if my order has been fully received and if payment should have been taken.

 

I have also checked the stock (as of today) and the device I have ordered is currently classed as "in stock" on the website.

Any help would be appreciated!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-04-2020 01:41 PM

@lisamalloch   Don’t worry about it yet you have tracking information.  Once a device is allocated to you the upfront cost will be taken for the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
lisamalloch
Explorer
In response to Chris_B

‎25-04-2020 03:34 PM

As per a conversation with customer service rep I was advised that the order wasn't put through and to contact EE to get the account holder to add it to the plan via phone call.

0 Helpful