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Ordered a sim card, hasn't arrived yet.

HeroicInfernape
Investigator
Investigator

‎16-11-2020 06:52 PM - last edited on ‎16-11-2020 08:55 PM by EE Community Moderator

Hello, I recently applied for a £20 100gb sim only plan for EE and ordered an EE sim on 10th of November (tracking number xxxxxxxxxxxx). However, the sim card has yet to arrive and I cannot get tracking information via the tracker on this website. Can I please get verification for when my sim is coming, as I currently has no data on my phone, meaning I'm going to need the new sim urgently.

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎16-11-2020 08:24 PM

@HeroicInfernape   SIM cards are sent out Royal Mail 2nd class.  The XKO number is an order number not a tracking number.   And you shouldn’t post that on a public forum. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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HeroicInfernape
Investigator
Investigator
In response to Chris_B

‎16-11-2020 09:58 PM

Ok, so should I expect the sim card to come in the next few days? And if it doesn't, what should I do?

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Leanne_T
EE Community Support Team
In response to HeroicInfernape

‎17-11-2020 09:35 AM

Hi @HeroicInfernape

 

Thanks for coming to the community.

 

SIM Orders can take 2-5 working days to arrive to the address given when you ordered.

 

If the SIM has not arrived after 5 working days, you can contact our sales team and they will get this looked into for you.

 

Let me know how you get on.

 

Leanne.

 

 

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HeroicInfernape
Investigator
Investigator
In response to HeroicInfernape

‎19-11-2020 09:53 AM

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Hello, my sim has still not arrived yet, and I don’t have anyway to make calls (that’s why I’m ordering an EE sim in the first place), so is there any way to contact the sales team that doesn’t involve me making a phone call? If not then I’ll be unable to get my EE sim, in which case, can I cancel my order so that I don’t get charged for a sim plan I never got?

 

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Leanne_T
EE Community Support Team
In response to HeroicInfernape

‎19-11-2020 10:13 AM

Hi @HeroicInfernape

 

Thanks for coming back to me.

 

Our get in touch page has a chat option when an agent is available, they will be able to check your account for you.

 

If you wanted to cancel the SIM you would need to get in touch with us.

 

Leanne.

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