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Ordered a phone bit nothing after the confirmation email

devil3113
Explorer

‎14-02-2021 12:57 AM

Hi, I ordered a pay monthly phone on the 12th of Feb and I got the confirmation email with the order number on it but the money hasn't been taken out and no other emails, it's been 3 days now since ordering and when I put my order number in tracking it doesn't come up with anything

 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎14-02-2021 09:48 AM

Hi @devil3113 

 

It maybe EE haven't processed your order. If order tracking isn't working then give EE a call on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
devil3113
Explorer
In response to Northerner

‎14-02-2021 10:09 AM

Hi I tried calling but can't get anywhere as I don't have an EE number yet 

0 Helpful
Katie_B
EE Community Support Team
In response to devil3113

‎14-02-2021 11:16 AM

Hello @devil3113. 

 

Have you tried calling 0800 079 8586 from any landline or provider?

 

Katie.

0 Helpful
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