Ordered a phone bit nothing after the confirmation email

devil3113
Explorer

‎14-02-2021 12:57 AM

Hi, I ordered a pay monthly phone on the 12th of Feb and I got the confirmation email with the order number on it but the money hasn't been taken out and no other emails, it's been 3 days now since ordering and when I put my order number in tracking it doesn't come up with anything

 

 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎14-02-2021 09:48 AM

Hi @devil3113 

 

It maybe EE haven't processed your order. If order tracking isn't working then give EE a call on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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devil3113
Explorer
In response to Northerner

‎14-02-2021 10:09 AM

Hi I tried calling but can't get anywhere as I don't have an EE number yet 

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Katie_B
EE Community Support Team
In response to devil3113

‎14-02-2021 11:16 AM

Hello @devil3113. 

 

Have you tried calling 0800 079 8586 from any landline or provider?

 

Katie.

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