Ordered a order 11 days ago and have heard nothing back from them yet
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03-09-2019 08:53 AM
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03-09-2019 10:52 AM
Hi @Kyleboyd98.
Welcome to the EE Community.
Thank you for ordering with us.
So I can take a further look into this please provide me with the phone you ordered and the colour.
Katie 🙂
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03-09-2019 11:06 AM
Hi Katie 😁
I ordered the deal which was the Google pixel 3a, with either xbox,sonos or b&o headphones and I ordered it to be delivered to the non accord branch in aberdeen but I'm yet to hear anything further than the confirmation email which I recieved on the 23rd of August, please can you find out what is happening, because it's almost been 2 weeks
Thanks Kyle
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03-09-2019 11:07 AM
The colour was clearly white
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03-09-2019 11:28 AM
Thanks for confirming this @Kyleboyd98.
I have checked and this is showing to expect dispatch within 28 days.
When you made the order where you provide with a time scale?
Speak soon,
Katie 🙂
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03-09-2019 11:44 AM
Yikes, no I was not told it would take that long, why does it take a month to dispatch, nevermind getting the actual order 😱
Thanks
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03-09-2019 12:07 PM
This could be dispatched before then @Kyleboyd98.
As soon as this is ready to be sent to you, you will receive a text message notification.
Finger's crossed it's not much longer,
Katie 🙂
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21-09-2019 09:36 PM
Hey it's now 2 days till it's been a whole month since I ordered and I have yet heard anything about dispatch, could you potentially check up on my order and see what's going on?
Thanks kyle
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22-09-2019 10:15 AM
Hi @Kyleboyd98,
The EE shop pages have now been updated to advice the phone will be dispatched within 14 days since you spoke to @Katie_B.
If you give our customer service team a call, they will be able to check the status of your order.
Come back and let me know what they advice once you have spoken to them.
Alex 🙂
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23-09-2019 12:31 PM
Well I spoke to Katie 3 weeks ago, and phoning the customer service line is useless because you need a ee phone number to get anywhere which of course I do not have because I am yet receive my order a whole month later since I ordered.
Thanks Kyle
