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20-06-2020 10:15 PM - edited 20-06-2020 10:16 PM
I am a new customer with EE and I ordered a sim card (Sim only deal) about 15 mins ago but I haven't received any confirmation email or anything like that, does this mean my order has not been processed?
20-06-2020 11:03 PM
UA1238.. I wouldn't worry, it's the weekend and out of office hours so you probably won't get a response until Sun/Mon.
22-06-2020 08:33 AM
Hi @UA1238.
Welcome to the community.
Did you check your junk/spam folders?
Jon
22-06-2020 01:36 PM
Thanks, it is sorted now, do you know how long it takes for new sim to arrive?
I received an email last saying "Your order's on its way. It'll be delivered by Royal Mail."
22-06-2020 01:58 PM
Thanks @UA1238.
If it comes by post, it'll come second class and usually be with you within five days.
