Order

[AnchorToad]

Hi, I ordered a new phone on the 20th of December and it still hasn’t been delivered, I am bit worried, so what do I do? 

Thank you 

[Watkins07]

Hi @AnchorToad

Did you get a confirmation of your order and are you able to track your order status online at all?  Also, was your phone in stock when you ordered?

 I would give EE a call after this amount of time to get them to look into it for you x

[AnchorToad]

I received an email confirming my order and no I can’t track my order as it says it has timed out. Yes the phone I ordered was in stock.

I just don’t do well over the phone, but thank you 

[Leanne_T]

Hi there @AnchorToad

Thanks for coming to the community.

We will need to get your order looked into.

You can also access our online chat team at the bottom of this page.

They can check your account and help you get this sorted 🙂

Let us know how you get on.

Leanne.