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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

I ordered a phone but hasn’t arrived

I ordered a phone on Wednesday it was in stock, and I received a email that night with a code to track my order and in the email it said that my order was on its way, but every time I try and track the order it says that I’m not able to and I recentl...

Change order

Would it be possible to change my order which is coming tomorrow?

Terrible upgrade experience

So on Wednesday 6 February I ordered my upgrade, a Iphone XS Max. My order arrived the next day however they had sent me the wrong phone. They had sent me the Iphone x and not what I had ordered which was the Iphone XS Max. So I rang them up and I ha...

dpruk by Valued Contributor
  • 871 Views
  • 3 replies
  • 5 Helpful

Upfront cost not taken

I have upgraded my phone to an iPhone X and it has been dispatched due to be delivered tomorrow. The phone has a monthly of cost of £49. On the website it stated there was a upfront cost of £150.00 but at checkout it stated the upfront cost was £0. I...

Sally32 by Explorer
  • 1096 Views
  • 3 replies
  • 0 Helpful

Where can I give praise to a member of staff?

Hi, I would like to give some positive feedback a put a member of staff I spoke to on the phone from the Newcastle call centre. I spoke to Jessica ward and she was fantastic, really patient and genuinely interested in helping me making the call easy ...

Order

Hi, I ordered a new phone on the 20th of December and it still hasn’t been delivered, I am bit worried, so what do I do? Thank you 

Additional line order delivery?

I ordered the iPhone X as an additional line on 3 days ago with it showing delivery of 1 day. I received the confirmation email with order number and the upfront payment has been taken from my bank account but I've heard no more. Any idea of how long...