Order

[MrNorman74]

I order new Iphone 2020 10 december. 2 months and I dont have nothing.

[Leanne_T]

Hi @MrNorman74

Thanks for posting on the community. 

Which model iPhone did you order? 

Could you let me know the colour and size that you have ordered? 

Also, did you receive a confirmation email? 

Thanks 🙂

Leanne.

[MrNorman74]

0015514372 iPhone 12 Pro Max 5G 512GB Gold Including your SIM card(s) and any add-on accessory items

Expected delivery date:

Awaiting confirmation

[James_B]

Hi @MrNorman74,

Welcome to the EE Community. 🙂

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max Gold 512GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

[MrNorman74]

I unerstand but its not couple weeks. I wait 2 months. Its not normal. I dont have phone, I dont have internet. You send after 1 year?

[James_B]

Hi @MrNorman74,

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch with Customer Care.

They'll be happy to help. 🙂

James

[MrNorman74]

No. I pay you money and I need this model. Diferent color no problem.

[James_B]

Hi @MrNorman74,

Sorry, the model you ordered is not currently in stock.

We'll send you a text message as soon as it is dispatched.

James

[MrNorman74]

They are lies. 2 months not in stock? Why do others receive this model?

[James_B]

Hi @MrNorman74,

All iPhone back orders are being dispatched on a first come, first serve basis.

James