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Watson714
Contributor
Contributor

‎17-01-2021 10:42 AM

I confirmed my upgrade 31/12/2020 Samsung 12 nearly new

i was advised I would hear back when being delivered and was advised a timeframe of up to 7 days but have not heard back in 2 weeks. Can you help when I will receive my order? 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎17-01-2021 10:44 AM

@Watson714   What’s a Samsung 12 ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Watson714
Contributor
Contributor
In response to Chris_B

‎17-01-2021 10:49 AM

Sorry iPhone 12 was what I meant
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Katie_B
EE Community Support Team
In response to Watson714

‎17-01-2021 11:48 AM

Hello @Watson714. 

 

What colour and memory size did you order?

 

Katie.

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Watson714
Contributor
Contributor
In response to Katie_B

‎17-01-2021 12:05 PM

It was a 64gb black iPhone 12, the “almost new “ or “good as new” option.
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Katie_B
EE Community Support Team
In response to Watson714

‎17-01-2021 12:14 PM

Hello @Watson714. 

 

The timescale remains the same the device will be delivered within 7 days. 

 

As you have exceeded this timescale I would recommend giving us a call. 

 

Katie 🙂

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