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Order

Dan7823
Investigator
Investigator

‎30-11-2020 03:38 PM - last edited on ‎30-11-2020 05:31 PM by

Hi, my name is Dan, a week ago I made a contract with the EE phone company and I still haven't received the phone I ordered, I mention that I paid 50 pounds, please solve the problem, if not I will cancel the contract with you

 

**edited to remove personal details**  For safety reasons, please do not post your full name on the community 

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎30-11-2020 04:27 PM

@Dan7823   What phone was it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Dan7823
Investigator
Investigator

‎30-11-2020 04:29 PM 

iphone 12 pro max I have been waiting for more than a week and I did not receive the order
0 Helpful
Dan7823
Investigator
Investigator
In response to Chris_B

‎30-11-2020 04:36 PM 

I want to cancel the contract  and I want my money back
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-11-2020 05:02 PM

@Dan7823 : If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dan7823
Investigator
Investigator
In response to XRaySpeX

‎30-11-2020 05:04 PM 

I ordered on 23.11  I'm still waiting for 7 day I hope yes when the order arrives
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Dan7823

‎30-11-2020 05:09 PM

You don't need to wait for delivery. You can cancel now FoC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dan7823

‎01-12-2020 08:24 AM

Hi @Dan7823,

 

Welcome to the EE Community. 🙂

 

Which colour and storage size did you order?

 

Thanks

 

James

0 Helpful