Order

Zaraja
Contributor
Contributor

‎06-11-2019 08:13 AM

Hi, I’m currently with o2 but my contract is now up and I’ve seen a better deal on EE. 

I ordered a phone online yesterday just after 1pm. I received an email straight after with a xko number but I haven’t received anything since then. 

How long does it normally take? I’m guessing they have to do credit checks etc but I thought they were all done at the time of purchase. Thanks 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎06-11-2019 10:25 AM

Hi @Zaraja

 

Welcome to the community. 🙂

 

It's usually processed and dispatched by DPD pretty quickly. You would have received an email from us by now if there were a problem with the credit check.

 

Was the phone you ordered in stock? Have you had anything from DPD yet?

 

Chris

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Zaraja
Contributor
Contributor
In response to Christopher_G

‎06-11-2019 11:36 AM

Hi Chris, thanks for the reply.
It said the phone was in stock and usually dispatched within 1 day. I still haven’t received anything from EE or the DPD

Thanks

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Zaraja

‎06-11-2019 11:43 AM

Cool, thanks @Zaraj

 

If you're worried about your order, our Mobile Care team would be able to check it for you.

 

There are some contact numbers and a link for the live chat service under the 'EE' section of the get in touch help page.

 

Chris 🙂