The EE Community

I need to make a data gift urgently on my app but it won’t let me

Reception problems

The number is having problems with line reception, inside the house outside and in other structures such as work, it is possible to do a check and fix the problem thanks, , I tried using other phone models but it's the same situation, it doesn't work...

rubbish service

There has been nothing but trouble with EE. My 94 yr old friend is virtually cut off much of the time. several visits from  EE 'engineers' have been a waste of time.Now weve been charged £55 too much and cant get into our account to see why, The site...

How does EE suck so bad when BT was great....?

How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. Now we are cutting out at least once a day and it is bec...

EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Been having this issue for a while where I cant look at upgrade deals or any broadband deals as I get this message: " Sorry, something went wrong on our end We’re working to fix this. Please try again later. "I have called a few times about it and th...

Phone won't work unless its connected to wifi

I upgraded my SIM only contract in November 24 and since then the signal issues I've had have gotten much worse. Every time I'm away from a WiFi connection my phone simply has no signal. I missed several important calls (1 was an emergency) all becau...

No 5G for Pay as you go

There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the va...

Coverage in Kingswood, Bristol

Update: 01 October 2024  Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air. We will continue to monitor performance in the area. Update: 11 September 2024 Over the past month, our...

Now addons when billed via EE or BT

Is there a reason that no provision is available to EE/BT customers who have been sold a Now package  (either on its own or as component of an EETV  package} by EE /BT  cannot add NOW Ultra Boost to use on those devices that offer  the higher quality...