Order update

[Mccleary]

Good morning. 

I'm new to this but was wondering if it is possible to find anything out about an ordered upgrade. 

I ordered a Samsung S20 5g in grey 2 days ago and received email conformation with the expected order number etc on it almost straight away.

When I ordered the phone was shown as being in stock and would normally be dispatched within a day. 

Since then I have had no further updates and the tracker just responds as being unable to process my request. 

I know that your operating with reduced staff and things take longer than normal but I was wondering if there was a way of checking the status of an order or confirm that it has actually gone through without pestering your call centres?

Chris

[Katie_B]

Good Afternoon @Mccleary. 

Thanks for ordering with us. 

I have check our stock and can see the Samsung S20 5G in Cosmic Grey is available and ready for disptach. 

I would recommend giving us a call and speak with our customer care team who can ensure your order is progressing. 

You can call us on either 150 from a EE handset or 0800 079 8586 from any landline or provider.

Katie 🙂

[Mccleary]

Katie,

Thanks for getting back to me. I'll give them a call this afternoon. 

[Katie_B]

Please be sure to keep us updated @Mccleary. 

Finger's crossed your new phone is with you soon. 

Take care, 

Katie.