Order received in our warehouse upgrade has been reversed

[adamwellington]

Hello,

I had an order placed last week and DPD gave me a delivery time spot on the delievery date, however I then the following day I got the following message 'Order received in our warehouse upgrade has been reversed', can any advise further?

EE has already taken the money for my early upgrade.

[Katie_B]

Hello @adamwellington. 

Thanks for coming to the community. 

Have you tried tracking your delivery again to see if there is any further updates?

Is the parcel still with DPD?

Katie.