Order processed but no payment taken

[Pastypirate88]

Hi, just upgraded my phone, I’ve got an email to confirm the order has been processed but the payment hasn’t been taken from my account, despite going through the card details and processing said payment?!

[Leanne_T]

Hi @Pastypirate88

Welcome to the community.

When did you place the order?

Which phone did you select? could you let me know the size and colour as well?

Thanks 🙂

Leanne.