Order on hold.. but not told? Bad communication!

kelsseeeey26
Contributor
Contributor

‎10-11-2020 04:54 PM

Hello! 

 

So I had placed an order for a contract phone and spoke to an advisor on the phone this morning who processed my order and took out the upfront payment! 

 

Though i have just rung EE to change delivery details to be told my order has been put on hold because instead of providing ID at the door when DPD deliver i have to WAIT until the 2nd of december and go in store to show my ID!??? 

Why let people order phones then not tell then they have to wait??? I've had no email to tell me this and would have been sat waiting to hear from DPD! And now I'm £50 down and no phone until the 2nd december! 

Really not happy or impressed. 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-11-2020 06:44 PM

@kelsseeeey26   When you say change delivery details what exactly do you mean ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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kelsseeeey26
Contributor
Contributor
In response to Chris_B

‎10-11-2020 07:43 PM

As in the number they text to let you know when your order will be
dispatched ect.

But before I even got that far I was told I have no order and it's on hold
as apparently they're not delivering them. I have to wait until 2nd
December even though the money has been taken.
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kelsseeeey26
Contributor
Contributor
In response to Chris_B

‎10-11-2020 07:45 PM

Hello @Chris_B 
As in i just wanted to see if I could change the number they text to let you know when your order will be dispatched ect. 
 
But before I even got that far I was told I have no order and it's on hold as apparently they're not delivering them. I have to wait until 2nd December even though the money has been taken. 
 
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