Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

Order on hold.. but not told? Bad communication!

Hello!  So I had placed an order for a contract phone and spoke to an advisor on the phone this morning who processed my order and took out the upfront payment!  Though i have just rung EE to change delivery details to be told my order has been put o...

iPhone 12 Pro Delivery

Hi, I ordered 128GB pacific blue iPhone 12 Pro on the 30th of October which was due to be delivered to my local EE store. The store is not open now due to lockdown and I had a text telling me that my phone would be delivered to my address. However, I...

Amandax by Explorer
  • 1327 Views
  • 5 replies
  • 1 Helpful

New phone and sim card

Hi, I've just received a new phone which includes a sim card in the box.  Do I need to use this SIM card or can I install my old SIM card as it fits and I'm wanting to keep the same number?  I have moved from SIM only contract to a phone contract.......

KB65 by Visitor
  • 869 Views
  • 3 replies
  • 0 Helpful

add to plan problem

hello, I  try to go to the add to plan shop, but I got a message Im not eligible because I have not enough long contract. I have a 2 years contract,what is will end on next february,and I used this shop before...any help?Thanks

mate0523 by Visitor
  • 692 Views
  • 1 replies
  • 0 Helpful

Ordered Upgrade

Hey there, I placed an order for an upgrade on Sunday afternoon, I received an order confirmation email but nothing since. I have tried to track the order but it is saying 'Sorry, we can't show your order details right now.'  The payment for the upfr...

Sam312 by Investigator
  • 592 Views
  • 4 replies
  • 0 Helpful

Iphone 12 pro silver colour

Did anyone receive the iphone 12 pro in silver colour since launch day?I ordered on 26November but the tracking still shows awaiting confirmation even though when i placed the order it said expect despatch in 7 days

gtoth1983 by Investigator
  • 780 Views
  • 3 replies
  • 0 Helpful

Replacement sim delivery

I ordered a replacement sim on the 1st of November is now the 10th, why am I waiting so long 

Chuett by Visitor
  • 430 Views
  • 1 replies
  • 0 Helpful

iPhone 12 pro

I ordered the iPhone 12 pro online on 23rd Oct - I had an email to say my orders on its way - should be here inn14 days - however still no phone .

iPhone 12 pro max 128gb graphite still awaiting...

So I ordered the 128gb pro max graphite on 6th nov, but then wanted to change something on it, I was advised this wouldn’t change my position in the que, but now advised that a new order was placed on the 9th nov. so, will I receive the phone on Frid...